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| Image By A-Picture Photography |
Please tell us what is a typical business day for you?
I wake up at 5am everyday, I have two children under four years so everything
has to be carried out like a military operation. I currently run the business
alongside my full time job as a pharmacist so before I set off for work, I start
by checking my emails for orders and queries that have come through. I get all
the orders packaged and ready then set off for work. I usually post the orders
during my lunch break. Most of the design aspect of the business is carried out
after I have put the children to bed, since they are earlier risers, they're
typically in bed by 6.30pm which means I can spend my evenings putting designs together for the new range and sorting out the business administration. People always ask me how I do it and my response is always the same, my mother was a single parent with five children, she worked full time, made sure the house was tidy, that we were fed, ensured that we were never in want of anything, therefore I have no excuses.
What made you start the business and how did you get started?
I remember trying to find a card for a Nigerian friend who had just had a baby.
Cards are so personal, so I wanted to give her a unique card that upon opening
she could really identify with. I searched for a cards that had images of black
families or new born black baby but could not find anything in the major
mainstream card retailers. I was so disappointed that I decided to make the card myself and that was basically how the business began, out of pure frustration for the lack of diversity in the British card industry.
We are such an ethnically diverse population, and I believe that consumers need to feel included as opposed to segregated when making purchasing choices in any type of industry. Retailers need to think about expanding their range of cards to be more inclusive. I wanted to be able to go into a card shop and see a diverse range of cards for all ethnicities.
I have always had a creative spirit, l made all my own stationery for both my
own and my sister’s wedding. I love the beauty and vibrancy of African fabric
and wanted to infuse this into my card designs. I started by making cards for
friends and family and found that the feedback was amazing and demand started to increase. So it was whilst I was on maternity leave with my son that the concept of Special Touch Designs was born.
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| Image By A-Picture Photography |
What would you say has been your greatest accomplishment in the business world to date?
Making the move from being a retailer to a trade supplier had been a major
achievement for me. I knew that I had tapped into an amazing market, but getting my cards into an independent retail store and then hearing that they had sold out within the first few weeks definitely confirmed that I had a unique product that could sell.
What has been your biggest challenge in business so far?
Managing a full time career alongside motherhood and the business is a great
challenge. My days are extremely long, but I truly enjoy what I do and it really
never feels like work. I try and make sure that I manage my time efficiently and
so prioritising workload is key. When you first start out, you can be so
overwhelmed with excitement that you may begin to neglect the other important aspects of your life so It’s important to try and find the right balance.
What are your future plans for the business?
I am working on increasing the trade side of the business and getting the cards
into larger retailers. I really want to celebrate the ethnic diversity of the
nation through my cards and believe that they have a place in larger stores. I
would also like to move into other gift stationery products such as gift bags
and wrapping. It’s amazing how much you can do with paper!
If you had to do it all over again, what would you do differently?
I probably would have started a lot sooner, fear and self-doubt was such a big
hindrance at the beginning. I wondered whether anyone would by the cards and
worried about not having enough money or time to sustain the business. After
facing my fears and writing a business plan, I realised that there was always a
solution to any problem I thought might arise and the process was a lot easier
that I had initially thought.
Why is it so important to inspire young women in particular to follow their
dreams?
As women we are so quick to pigeon hole ourselves into thinking that we can only be one thing, whether it be a mother, a wife, a career woman or an entrepreneur.
We choose and then dedicated ourselves to that one thing and subsequently
sacrifice our dreams. Young women need to be surrounded and inspired by women who are making positive changes in their chosen industries and who are wearing many hats and making it work.
Every day brings a windfall of choices that have to be made, so each day I
choose to be the best wife for my husband, the best mother for my children and
the best person I can be for me. My business is an extension of my personality
and expression of my creativity, It is one of the marks I hope to leave in this
world as the part I played in the promotion of diversity. Women need to know
that they can be leaders in their field and that being a women should never be a
hindrance to success.
Making the move from being a retailer to a trade supplier had been a major
achievement for me. I knew that I had tapped into an amazing market, but getting my cards into an independent retail store and then hearing that they had sold out within the first few weeks definitely confirmed that I had a unique product that could sell.
What has been your biggest challenge in business so far?
Managing a full time career alongside motherhood and the business is a great
challenge. My days are extremely long, but I truly enjoy what I do and it really
never feels like work. I try and make sure that I manage my time efficiently and
so prioritising workload is key. When you first start out, you can be so
overwhelmed with excitement that you may begin to neglect the other important aspects of your life so It’s important to try and find the right balance.
What are your future plans for the business?
I am working on increasing the trade side of the business and getting the cards
into larger retailers. I really want to celebrate the ethnic diversity of the
nation through my cards and believe that they have a place in larger stores. I
would also like to move into other gift stationery products such as gift bags
and wrapping. It’s amazing how much you can do with paper!
If you had to do it all over again, what would you do differently?
I probably would have started a lot sooner, fear and self-doubt was such a big
hindrance at the beginning. I wondered whether anyone would by the cards and
worried about not having enough money or time to sustain the business. After
facing my fears and writing a business plan, I realised that there was always a
solution to any problem I thought might arise and the process was a lot easier
that I had initially thought.
Why is it so important to inspire young women in particular to follow their
dreams?
As women we are so quick to pigeon hole ourselves into thinking that we can only be one thing, whether it be a mother, a wife, a career woman or an entrepreneur.
We choose and then dedicated ourselves to that one thing and subsequently
sacrifice our dreams. Young women need to be surrounded and inspired by women who are making positive changes in their chosen industries and who are wearing many hats and making it work.
Every day brings a windfall of choices that have to be made, so each day I
choose to be the best wife for my husband, the best mother for my children and
the best person I can be for me. My business is an extension of my personality
and expression of my creativity, It is one of the marks I hope to leave in this
world as the part I played in the promotion of diversity. Women need to know
that they can be leaders in their field and that being a women should never be a
hindrance to success.
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| Image By A-Picture Photography |
What advice would you give to somebody who wants to start a business in your industry?
Join an association that represents your industry. I joined the Greeting Card
Association and it was one of the best early business investments I made. They
have members at every stage of their business from start-ups to those who have been trading for 20 years or more and have a wealth of knowledge about the industry and plenty of insider information about the greeting card market. I was able to network and source quality specialist printers and supplier which
definitely helped me to keep costs down.
What or who inspires you in business and why?
I have to say that my family inspire me and a lot of my card designs are based
on my children and husband. My mother is also a huge inspiration to be and I am always encouraged by her strength and resilience. Her children have been her business and I use the teaching she has given me through every aspect of the business.
What is your favourite inspirational quote?
‘The creative adult is the child that survived’ Ursula K. Le Guin
Join an association that represents your industry. I joined the Greeting Card
Association and it was one of the best early business investments I made. They
have members at every stage of their business from start-ups to those who have been trading for 20 years or more and have a wealth of knowledge about the industry and plenty of insider information about the greeting card market. I was able to network and source quality specialist printers and supplier which
definitely helped me to keep costs down.
What or who inspires you in business and why?
I have to say that my family inspire me and a lot of my card designs are based
on my children and husband. My mother is also a huge inspiration to be and I am always encouraged by her strength and resilience. Her children have been her business and I use the teaching she has given me through every aspect of the business.
What is your favourite inspirational quote?
‘The creative adult is the child that survived’ Ursula K. Le Guin
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